Frequently Asked Questions

How do I pay for purchased ebooks in a different currency?

The default currency is  Kshs for MPESA checkout. To use paypal checkout change currency to USD on the product page.

Can purchased ebooks be accessible on mobile devices

Purchased ebooks can be viewed on all mobile devices (Android and IOS). Download Adobe Editions App on Google play store for Android devices and App store for IOS.

How do I make a purchase on your site?

After browsing our site and finding a product you wish to purchase, simply click the ‘Add to Cart’ button. To purchase with KLB E-book Store, choose to register an account with us.

Once you have finished adding all chosen items to your cart, click on ‘Proceed to Checkout’.

The checkout process involves three simple steps:

  1. Confirm details on your ‘Cart’.
  2. Enter your MPESA number/credit card payment details in case of PayPal Account.
  3. Review your order before confirming your purchase.
  4. An invoice is sent to your email with a download link to access the ebook purchased.

How do I access my ebook after purchase?

To access our ebooks download adobe Editions reading app  for your device  and sign up for adobe ID to access our books in all devices on the links below.

https://www.adobe.com/africa/solutions/ebook/digital-editions/download.html

https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

 

 

How can I reset my Login and/or Password?

If you have forgotten your Username or Password, click the ‘Forgot your Password?’ link when logging in to kick-start the password recovery process. Follow the prompts to provide your email address and we will email your password details directly.

Why do I need to register on the site before I can place an order?

Establishing an online account with KLB E-book store assures you that your purchasing information is secure, confidential and accessible to you.  Once you establish an account, you will only need to sign-in to place an order in the future, check on the status of your current order, view past purchases or update your profile information.

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