Frequently Asked Questions

Can purchased ebooks be accessible on mobile devices

Purchased ebooks can be viewed on all mobile devices (Android and IOS). Download Adobe Editions App on Google play store for Android devices and App store for IOS.

How do I make a purchase on your site?

After browsing our site and finding a product you wish to purchase, simply click the ‘Add to Cart’ button. To purchase with KLB E-book Store, choose to register an account with us.

Once you have finished adding all chosen items to your cart, click on ‘Proceed to Checkout’.

The checkout process involves the following steps:

  1. Confirm details on your ‘Cart’.
  2. Select pay via ecitizen and choose your preferred mode of payment as provided.
  3. Review your order before confirming your purchase.
  4. On successful payment go to downloads on my account menu to access your ebook. Follow provided instructions
  5. You will require to open an adobe free acount and download Adobe Digital Editions(ADE) to access your ebook.
  6. An invoice is sent to your email with details of the purchase.

How do I access my ebook after purchase?

To access our ebooks download adobe Editions reading app  for your device  and sign up for adobe ID to access our books in all devices on the links below.

https://www.adobe.com/africa/solutions/ebook/digital-editions/download.html

https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

 

 

How can I reset my Login and/or Password?

If you have forgotten your Username or Password, click the ‘Forgot your Password?’ link when logging in to kick-start the password recovery process. Follow the prompts to provide your email address and we will email your password details directly.

Why do I need to register on the site before I can place an order?

Establishing an online account with KLB E-book store assures you that your purchasing information is secure, confidential and accessible to you.  Once you establish an account, you will only need to sign-in to place an order in the future, check on the status of your current order, view past purchases or update your profile information.